## 1. Introduction
At retatrutide-tablets.com, we are committed to providing products intended for research and laboratory purposes, with a strong focus on product quality, secure packaging, and reliable delivery.
Due to the nature of our products and the importance of maintaining packaging integrity, we maintain a clearly defined return and refund policy. By placing an order, you agree to the terms outlined in this Refund Policy.
All products offered on retatrutide-tablets.com are intended strictly for research use only (RUO – Research Use Only) and are not intended for human or veterinary consumption.
## 2. Return Conditions
Returns are only accepted for products that arrive damaged, defective, or were incorrectly shipped by us.
To be eligible for a return, the following conditions must be met:
– The product must be unused, unopened, and in its original, undamaged packaging.
– Any damage or discrepancy must be reported within 48 hours of delivery.
– The customer must provide the order number and clear photographic evidence of the product or damaged packaging.
– All returns must be approved in advance by our customer support team.
Returns sent without prior approval or those that do not meet the stated requirements may not be accepted.
## 3. Non-Returnable Products
To protect product quality and packaging integrity, we do not accept returns of:
– Opened or used products.
– Products with damaged protective packaging or broken seals.
– Products that have been improperly stored after delivery to the customer.
– Orders where more than 7 days have passed since delivery.
– Products returned without prior authorization.
## 4. Product Condition After Delivery and Customer Responsibility
After delivery of the order, the customer is responsible for proper handling and storage of the product according to the recommended conditions provided on the packaging or product documentation.
Due to our inability to verify storage conditions after the product has left our facility, we cannot accept returned products that have been opened, used, or improperly stored.
## 5. Refund Process
If a return request is approved, the customer may receive:
– A replacement product (subject to availability).
– A refund to the original payment method.
Please note:
– Shipping costs are non-refundable.
– Return shipping costs are the responsibility of the customer unless the product is confirmed to be defective or was incorrectly shipped by us.
Approved refunds are usually processed within 7 business days after the return request has been approved. The time required for the refund to appear may vary depending on the customer’s bank or payment provider.
## 6. Damage During Shipping
If your order arrives damaged, please contact us as soon as possible at:
Please include:
– Your order number.
– Photos of the damaged package.
– Photos of the product and packaging.
Each case will be reviewed individually, and if eligible, we will provide a replacement or refund in accordance with this policy.
## 7. Order Cancellation
Orders can only be cancelled before they have been shipped.
Once an order has been dispatched, cancellation is no longer possible, as the packaging and shipping process has already been completed.
Cancellation requests must be submitted in writing and confirmed by our customer support team.
## 8. Contact
For any questions regarding returns, refunds, or damaged shipments, please contact us:
We aim to respond to all inquiries within 24–48 hours during business days.